Every POXO deployment ships with a standard one-year hardware warranty and the option of an Annual Maintenance Contract. Support runs pan-India, with a minimum two-hour remote response target and on-site attendance arranged where a fault requires it.
What happens when you raise a fault.
Telephone, email, and remote-session diagnosis of reported faults, raised against the contracted SLA.
Arranged when a fault cannot be resolved remotely. Timing depends on the nature of the fault, the engineering expertise required, and the site's location.
Service coverage across India, with components supplied and AMC services offered internationally.
On-site attendance timing depends on the nature of the fault, the engineering expertise required, and the site's location. Contracted SLAs are confirmed in your agreement.
All POXO hardware carries a standard one-year warranty from the date of purchase. An Annual Maintenance Contract can be taken up alongside or after the warranty period to extend coverage and add scheduled preventive maintenance.
Two contract types, scoped to the deployed system.
Broader coverage of the deployed system. Exact inclusions are defined per deployment and confirmed at quotation.
Service and maintenance coverage with a narrower scope than a comprehensive contract. Inclusions are confirmed at quotation.
Exact inclusions depend on the plan selected and are confirmed at quotation.
Preventive health checks are scheduled to the contracted plan — weekly, monthly, quarterly, half-yearly, or yearly — covering reader and antenna performance, tag read rates, server load, and database integrity.
Support requests are raised with the POXO service desk. Unresolved or time-critical issues are escalated internally to the team lead, and onward to management until closure.
All POXO hardware carries a standard one-year warranty from the date of purchase. An Annual Maintenance Contract can be added alongside or after the warranty to extend coverage and include scheduled preventive maintenance.
The minimum SLA for remote response is two hours. Where a fault cannot be resolved remotely, an on-site visit is arranged — typically the next day, though this depends on the nature of the fault, the expertise required, and the site location.
POXO offers both. A comprehensive contract provides broader coverage of the deployed system, while a non-comprehensive contract covers a narrower scope of service and maintenance. The precise inclusions for either are defined per deployment and confirmed at quotation.
Depending on the plan, an AMC covers hardware diagnosis, software testing, on-site visits where required, server maintenance, database management, and scheduled health checks at weekly, monthly, quarterly, half-yearly, or yearly intervals.
Consumable parts, general wear and tear, physically damaged parts, and parts damaged by electrical surges or other external factors fall outside AMC coverage and are quoted separately.
Yes. Service coverage is pan-India, and POXO supplies components and offers AMC services internationally.
AMC cost depends on the deployed system, the level of coverage selected, the health-check schedule, and site locations. Contact our team with your deployment details for a quotation.
AMC cost depends on the deployed system, coverage level, health-check schedule, and site locations. Send us your deployment details and our service team will prepare a quotation.
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